Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position podsmall.com to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for another six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still not quite there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We have been happy to report that quarter, we saw a dramatic upsurge in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we will have to address on the next six months.
As well as an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that people are providing free expedited shipping for some orders.
One of the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that people are currently experiencing an elevated amount of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to provide in-kind services like a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive in regards to our services and products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to share, but it is the reality of running a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. In addition to hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.